Support

Last updated: April 28, 2026

Thanks for using FitWoW. We are a small team and read every email. This page lists the fastest paths to get help.

Contact Us

The fastest way to reach us is by email:

Email: fitwow2026@gmail.com

We aim to reply within 1–2 business days. When emailing, please include:

Your iOS version (Settings > General > About > Software Version)
Device model (e.g. iPhone 15 Pro)
FitWoW app version (Settings > About in the app)
A short description of what happened and what you expected
Optional: a screenshot or screen recording

Common Topics

Subscriptions and purchases

Manage or cancel a subscription: Open the iOS Settings app > tap your name > Subscriptions, or open the App Store and tap your profile > Subscriptions.
Restore previous purchases: In FitWoW, open the paywall and tap "Restore Purchases".
Refund requests: Refunds are handled by Apple. Visit reportaproblem.apple.com.
Workout-credit pass not showing: Make sure you are signed in with the same Apple ID used to purchase. Tap "Restore Purchases" on the paywall. If still missing, email us with your transaction ID.

Account

Sign in options: Sign in with Apple or Google. Both work, but you must use the same option each time to access the same account.
Delete your account: In the app, go to Settings > Account Management > Delete Account. This permanently deletes your account and associated data.
Sign out: Settings > Account Management > Sign Out.

Recording and AI analysis

Camera permission denied: Open iOS Settings > FitWoW > allow Camera access, then return to the app.
Analysis taking a long time: Workout video is uploaded after each set. On slow networks this can take a few minutes per session. The report appears once analysis completes.
AI rep count seems off: Open the report and tap any exercise to correct the count manually before saving.

Reports and history

Find past sessions: Settings > My Reports.
Delete a session: In My Reports, swipe left on a card and tap Delete.
Share a report: Open the report and tap the Share icon.

Bug Reports and Feedback

For bug reports or product feedback, email us at fitwow2026@gmail.com. The more detail (steps to reproduce, screenshots, video) the faster we can fix it.